At SISCC, we’re committed to advancing knowledge and developing educational opportunities supporting our outcome domains and workstreams. We aim to provide practitioners with knowledge that they can act on, using improvement science to deliver better care.
With this in mind, we embarked on an ambitious workstream in 2016, called ‘Knowledge into Action at Scale’. Within this workstream, we aim to develop a series of massive open online courses (MOOCs) and make these freely available to practitioners and service users. We are running research projects alongside the courses to find out how MOOCs can be used for professional development of healthcare practitioners and influence behaviour change.
Our first course, ‘Compassionate Care: Getting it Right’, launched on FutureLearn on December 5th, 2016; Dr Elaine Lee was the lead educator, and nearly 10,000 international learners enrolled. For five weeks, learners and course facilitators worked through content that explored what compassionate care is, and how it can be delivered across health and social care settings.
The course challenged participants to consider:
- What does compassionate care look like?
- Why does care without compassion happen?
- How can we improve the patient experience without increasing pressure on healthcare practitioners?
The course covered topics including:
- Defining compassionate care, and an acknowledgement that this looks different for everyone – there is no one ‘right’ way
- High-profile failures to deliver compassionate care in the UK’s health service, and what we can learn from them
- Methods of humanised (or person-centered) care
- Communication in the healthcare environment, between staff, patients, family members and the public
- The relationship between leadership and compassionate care – and how compassionate care can be embedded at an organisational level
- What improvement science is, and how practitioners can use it to make small-scale changes that have a wide impact
During this first run of course, we learned as much from the learners who took part, as they did from the experts who contributed to the course.
This infographic shares some data about the course’s first run – we’ve been so pleased to see the geographic reach that the course had, and to read the positive feedback from learners who took part.
A great big thank you to the educators who contributed to the course:
- Lynn Griffin
- Sheila Douglas
- Professor Belinda Dewar
- Tamsin McBride
- Dr Stephen Smith
- Professor Kevin Rooney
- Caroline Sime
- Meghan Bateson
Thank you to the experts who took part in interviews and featured in the course – Professor Brendan McCormack, Professor Jason Leitch and Professor Mary Renfrew, and to the numerous organisations and individuals helped us to make the course possible – we simply could not have done it without you!
For a full list of contributors, please see the course credits.
We are looking forward to sharing the first results of our research through the SISCC website in the next few months. Watch this space!
If you missed the course this time around, not to worry – it will run again this summer. You can register your interest on FutureLearn and join in next time. See you there!